AI Chatbot Glossary
What Is AI Sales Agent?
An AI sales agent is a conversational AI that works a website like a salesperson: it greets visitors, asks qualifying questions, recommends products or plans, handles objections with facts from the company's own content, and captures or books the lead.
Definition
An AI sales agent runs on a language model grounded in the business's knowledge (site content, catalog, pricing, FAQs) and follows instructions about tone, qualification criteria, and when to hand off. It can be proactive (opening on exit intent or after a scroll depth), ask discovery questions, suggest the right product, apply a discount, and collect an email or phone number. With tools connected, it can also check stock, look up an order, or write the lead to a CRM. Unlike a scripted flow, it handles open-ended questions and switches languages as needed.
Why AI Sales Agent Matters for AI Chatbots
Most websites convert a small fraction of visitors because nobody is there to answer the one question that blocks the purchase. A sales agent answers it in seconds, at any hour, and moves the visitor toward a concrete next step. Chatonbo's sales agent captures leads automatically when an email or phone number appears in the conversation, forwards them with UTM and click-id attribution to your CRM or webhook, and on Shopify can recommend products from the live catalog and add them to cart.
FAQ
- What is an AI sales agent for ecommerce?
- An AI sales agent for ecommerce is an AI assistant on a store website that can act inside the store rather than only answer about it: it searches the live catalog, shows products with photo, price and an Add to cart button, validates discount codes, looks up a shopper's order and captures the lead when the shopper is not ready to buy. The difference from a chatbot is tools, not conversation.
- What is the difference between an AI sales agent and an AI chatbot?
- A chatbot answers questions from content. A sales agent also takes actions: recommending specific products, applying a code, checking an order, booking a call or collecting contact details. Both talk; only the agent is connected to the store or the calendar.
- What does an AI sales agent cost?
- Flat-priced tools run from free to about $59 a month. Chatonbo includes its sales agent on every plan: free to start, $19 a month for 5,000 conversations and $59 for 10,000, with order lookup, product cards and discount validation through the Shopify app.
See it in practice:
See the AI sales agentRelated Terms
Lead Capture
Lead capture is the process of collecting contact information (name, email, phone) from website visitors during a chatbot conversation - weaved naturally into the dialogue.
Lead Qualification
Lead qualification is the process of evaluating whether a potential customer is a good fit - AI chatbots qualify by asking targeted budget, need, timeline, and authority questions.
AI Agent
An AI agent is an autonomous software program that perceives its environment, makes decisions, and takes actions to achieve goals - going beyond simple chatbots by handling multi-step tasks.
AI Shopping Assistant
An AI shopping assistant is a chat-based helper embedded in an online store that guides shoppers to the right product, answers questions about sizing, shipping, and returns, tracks orders, and can add items to the cart, all inside one conversation.